Refund Policy

30-Day Returns and Exchanges

To keep customer expectations clear about 30-day returns and exchanges, the following rule applies: melin offers a 30-day no-reason return and exchange period for eligible items. Contact support@melinclear.shop within 30 days after delivery before sending anything back.

For customer confidence in 30-day returns and exchanges, the practical result is that for approved no-reason returns, exchanges, damaged items, incorrect items, and quality issues, melin pays the return shipping cost and provides a prepaid label or equivalent free return arrangement.

Eligibility

When considering eligibility, customers should understand that returned merchandise must be in a condition that allows reasonable inspection and must include the components and packaging supplied with the order when reasonably possible.

For a concise explanation of eligibility, this policy confirms that customized products, clearance items, gift cards, and opened intimate, personal-care, or hygiene-sensitive goods are not returnable unless applicable law requires otherwise or the item is defective.

Refund Timing

In connection with refund timing, the customer-facing rule is that after an approved return is received and inspected, the refund is sent to the original payment method within 5–10 business days. A bank or card issuer may require additional posting time.

Order Cancellation

To keep customer expectations clear about order cancellation, the following rule applies: an order may be cancelled before shipment when fulfillment has not begun. After shipment, the order is handled under this Refund Policy.

Return Address

To set precise expectations about return address, the applicable standard is that the default return address is 3518 Brentwood Dr, Baton Rouge LA 70809, United States. Do not send a return until return instructions have been issued.

Contact

To make our requirements clear for contact, our service position is that customer service hours are Monday to Friday, 9:00 AM–5:00 PM (America/New_York). Email support@melinclear.shop or call 512-571-6970.

Merchant Information

Business name: melin

Trade name: melin

Email: support@melinclear.shop

Phone: 512-571-6970

Physical address: 3518 Brentwood Dr, Baton Rouge LA 70809, United States